Privacy Policy

 

Effective Date: 12 September 2026
Last Updated: 12 September 2026

1. Introduction

Ignite Learning (“Ignite Learning”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our students, parents, guardians, families, tutors, and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://ignitelearning.com.au/new/, use our mobile application, enquire about our tutoring services, book a trial lesson, or participate in our educational programs.

Ignite Learning provides private and online tutoring, mentoring, exam preparation, educational workshops, and learning resources for students, including K–12 students.

By using our website, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy.

 

2. About Ignite Learning

Ignite Learning is an Australian education and private tutoring business that provides personalised learning support to students and their families.

Our services may include:

  • One-on-one tutoring and mentoring.
  •  K–12 subject tutoring, including English, Mathematics, Science, Chemistry, Biology, and Economics.
  • Online learning and educational resources.
  • Trial lessons, discovery calls, and student assessments.
  • Academic workshops and exam preparation.

This Privacy Policy applies to personal information collected through these services and through our digital platforms.

 

3. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, manage our business, and communicate with students and families.

3.1 Information provided by parents, guardians, and students

Depending on how you use our services, we may collect:

  • Full name and contact details, including email address and telephone number.
  • Parent or guardian name and relationship to the student.
  • Student name, age or date of birth, school year, and school information.
  • Selected subjects, learning goals, academic needs, and tutoring preferences.
  • Information provided in enquiry forms, trial lesson bookings, or communications with our team.
  • Account details, such as login credentials and user identification information, where the app supports user accounts.
  • Information needed to arrange tutoring sessions, bookings, and payments.

3.2 Educational and learning information

To personalise educational support, we may collect information about a student’s learning progress, subject performance, assessment results, lesson attendance, feedback, and learning goals.

Where information relates to a child, we encourage parents or guardians to provide the information and to assist the child with using our services.

3.3 Information collected automatically

When you use our website or mobile application, we may collect technical information such as:

  • IP address and general device information.
  • Device type, operating system, browser, and app version.
  • Usage information, such as pages viewed, features used, and session activity.
  • Crash reports, diagnostic information, and technical logs.
  • Cookies and similar technologies, where used.

We collect this information to operate, secure, and improve our digital platforms.

 

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Visit or use our website.
  • Download or use our mobile application.
  • Submit a contact, enquiry, or trial lesson form.
  • Book or attend a tutoring session.
  • Register for an account or educational program.
  • Communicate with our tutors, staff, or support team.
  • Subscribe to educational updates or marketing communications.
  • Make a payment or purchase an applicable service or resource.

We may also receive information from a parent or guardian, a school or educational partner where authorised, or service providers that support our business.

Where we collect information from another person or organisation, we take reasonable steps to ensure that the collection and use of that information is lawful and appropriate.

 

5. How We Use Personal Information

We use personal information for purposes including:

  1. Providing and managing tutoring, mentoring, educational, and online learning services.
  2. Understanding student needs and preparing personalised lesson plans.
  3. Processing trial lesson bookings, enquiries, and service requests.
  4. Communicating with students, parents, guardians, and families about lessons, bookings, and services.
  5. Managing user accounts and app functionality, where applicable.
  6. Processing payments, invoices, and administrative records.
  7. Providing educational resources, feedback, and learning progress information.
  8. Improving our teaching methods, website, mobile application, and customer experience.
  9. Sending marketing communications where permitted by law and in accordance with your preferences.
  10. Preventing fraud, protecting our systems, and maintaining the security of our services.
  11. Complying with legal obligations and resolving disputes.

We do not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

 

6. Student and Children’s Privacy

Ignite Learning provides educational services to children and young people, including K–12 students.

We recognise that student information requires special care. Where a student is a child or young person, we encourage parents or guardians to review this Privacy Policy and assist with the student’s use of our services.

We may collect and use student information to provide tutoring, understand educational needs, arrange lessons, and communicate with parents or guardians.

We do not knowingly sell children’s personal information. We do not knowingly use children’s personal information for targeted advertising.

Where the app supports student accounts, access and account creation may be subject to age restrictions, parental or guardian consent, or other safeguards appropriate to the service.

If you believe that a child’s personal information has been collected or used inappropriately, please contact us using the details in Section 17.

 

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include disclosure to:

  • Parents or guardians, where appropriate and authorised.
  • Tutors, teachers, and authorised Ignite Learning staff.
  • IT, website, hosting, and software service providers.
  • Payment processors and financial service providers.
  • Customer support, communication, and scheduling providers.
  • Professional advisers, auditors, or insurers.
  • Government agencies, regulators, or law enforcement where required or permitted by law.

We require service providers that handle personal information on our behalf to take appropriate measures to protect that information.

We do not sell personal information to third parties.

 

8. Overseas Disclosure and Service Providers

Some of our service providers may store or process personal information outside Australia.

The location of data processing depends on the software, hosting, payment, communication, and other services used by Ignite Learning and its mobile application.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the disclosure complies with applicable Australian privacy laws.

We will update this policy if material changes are made to the providers or countries involved in processing personal information.

 

9. Cookies and Analytics

Our website and mobile application may use cookies, analytics tools, software development kits, and similar technologies to help us understand how our services are used.

These technologies may be used to:

  • Remember preferences and support website functionality.
  • Measure website and app performance.
  • Understand user engagement and improve our services.
  • Identify technical issues and security risks.
  • Support marketing activities, where applicable and permitted.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functions.

The actual analytics and advertising technologies used by Ignite Learning will depend on the website and app configuration.

 

10. Mobile Application Permissions

Depending on the features provided by the Ignite Learning mobile application, the app may request access to certain device information or permissions.

These may include:

  • Internet access, to connect to our services.
  • Notifications, to send lesson reminders, account updates, or educational information.
  • Camera, microphone, or storage access, if required for a specific learning feature.
  • Other permissions that are necessary for an app feature and are requested with appropriate consent.

We will only request permissions that are reasonably necessary for the relevant functionality. You can manage app permissions through your device settings.

If the app does not require a particular permission, we will not request it.

 

11. Marketing Communications

We may send you information about our tutoring services, educational programs, workshops, learning resources, and special offers where permitted by law.

You can unsubscribe from marketing emails by following the unsubscribe instructions included in the communication or by contacting us.

You may still receive essential service-related communications, such as booking confirmations, lesson updates, account notifications, and important administrative messages.

 

12. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include access controls, secure communication, appropriate authentication, and restrictions on access to personal information.

However, no website, application, or electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy laws, including any notification obligations.

 

13. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, maintain educational and business records, comply with legal obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal and operational requirements.

You may request deletion of your account or personal information by contacting us. We will assess the request and explain any information that we are required or permitted to retain.

Where the mobile application provides an account deletion feature, you may also use that feature to request deletion of your account.

 

14. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 17.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws. We may need to verify your identity before providing access or making corrections.

Parents or guardians may request access to information relating to their child, subject to applicable law and the circumstances of the request.

 

15. Privacy Complaints

If you have a concern about how we handle personal information, please contact us first so that we can investigate and address your concern.

We will handle privacy complaints in accordance with applicable Australian privacy laws and will aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au/

 

16. Third-Party Websites and Services

Our website or mobile application may contain links to third-party websites, platforms, or services.

This Privacy Policy does not apply to the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

Where our app integrates with an external service, the information collected and processed by that service may be governed by its own privacy policy.

 

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us.

Ignite Learning

Email: enquiries@ignitelearning.com.au

Phone: 02 8060 4243

Location 1:
2A Lord Street,
Roseville NSW 2069,
Australia

Location 2:
L6 Suite 6H / 9–13 Redmyre Road,
Strathfield NSW,
Australia

For privacy enquiries, please include “Privacy Enquiry” in the subject line of your email.

 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, mobile application, business practices, or legal requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

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